79db Frequently Asked Questions

79db requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National ID (NID) card or a valid passport. You will need to upload a clear photograph or scan of the front and back of your NID, or the photo and personal-data pages of your passport. Documents must show your full name, date of birth, and photo clearly. KYC is mandatory for all withdrawal requests and ensures only adults aged 21 and above are using the platform.

You can reset your 79db password directly from the login page by clicking "Forgot Password." Enter the mobile number or email address linked to your account and you will receive a password-reset code via SMS or email within a few seconds. Enter the code, set your new password, and log in immediately. If you no longer have access to your registered mobile number or email, contact [email protected] with your account details and a copy of your NID for identity verification.

No. 79db operates a strict one-account-per-player policy. Each player is allowed a single account, registered to their real name, mobile number, and identity document. Attempting to open duplicate accounts — whether under different names or phone numbers — is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been opened in your name without your knowledge, contact [email protected] immediately.

A 79db account may be temporarily locked for several reasons: too many failed login attempts (triggering a security hold), incomplete KYC documentation, a pending identity review, or a self-requested time-out or self-exclusion activation. In rare cases, accounts may be suspended pending investigation of unusual activity. If your account has been locked unexpectedly, email [email protected] with your registered mobile number and a brief description of what happened. Our team typically resolves account-access issues within a few hours.

The minimum deposit on 79db is ৳200 BDT, which applies across all payment channels including bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500 BDT. These low thresholds are intentional — they allow players across Bangladesh, regardless of their budget, to participate without needing to commit large sums upfront. Maximum deposit and withdrawal limits vary by payment method and account verification tier; contact [email protected] for your specific account limits.

Withdrawals to bKash and Nagad are typically processed within 15 to 60 minutes after approval. Rocket and Upay withdrawals follow a similar timeline. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, or other local banks may take between 1 and 3 business days depending on the bank's processing schedule. All withdrawal requests are subject to a quick security review by 79db before funds are dispatched. Completing your KYC verification in advance significantly speeds up withdrawal approvals.

79db does not charge platform-side fees on deposits or withdrawals. Your full deposit amount is credited to your wallet, and your full withdrawal amount is dispatched to your payment account. However, please be aware that your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges on their end, which are outside 79db's control. Bank transfer withdrawals may attract bank processing fees depending on your specific bank's policy.

For security reasons, 79db requires that withdrawals are returned to the same payment method and account used for deposits. If you deposited via bKash number X, your withdrawal must go back to bKash number X. This policy is in place to prevent fraud and protect player funds. If you need to change your registered payment method — for example, because your bKash number has changed — you must contact [email protected] and complete an additional identity verification step before the new number is approved.

Yes — all slot games available on 79db use certified Random Number Generator (RNG) technology, meaning every spin outcome is completely random and independent of previous results. RTP stands for Return to Player, expressed as a percentage. For example, a slot with 96% RTP will, over millions of spins, return ৳96 for every ৳100 wagered on average. This is a long-run statistical figure, not a per-session guarantee. Games from providers such as Pragmatic Play, NetEnt, and Microgaming carry their own published RTP figures, which are available in each game's information panel.

Yes. The full 79db platform is optimised for mobile browsers, so you can play directly from your Android or iOS smartphone or tablet without downloading any app. Simply open your preferred mobile browser, navigate to 79db, log in, and all games — including live casino tables, cricket betting, slots, and specialty games — are fully accessible on a smaller screen. The interface adjusts automatically to your screen size. A stable internet connection via your mobile data or home Wi-Fi is all you need.

79db's live casino section features real human dealers streaming in high definition from professional studios. Available games include live baccarat, live roulette, live blackjack, live andar bahar, live teen patti, and live game shows such as Lightning Roulette and Crazy Time — powered by leading providers including Evolution Gaming and Ezugi. Andar Bahar and Teen Patti tables are particularly popular among players in Bangladesh who are familiar with these traditional card games in a digital live-dealer format.

A wagering requirement (also called a rollover or playthrough) specifies how many times you must wager your bonus amount before the bonus converts to withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place a total of ৳20,000 in qualifying bets before the bonus funds become real money. Bets on different game types may contribute different percentages toward the requirement — slots typically contribute 100%, while certain table games may contribute less. Progress is tracked in your account dashboard.

A bonus may be voided if the associated wagering requirement was not met within the stated validity window (typically 7–30 days), if the bonus was claimed by a player who had already used the same promotion under a different account, or if gameplay patterns inconsistent with the bonus terms were detected. Additionally, making a withdrawal request before completing the wagering requirement on an active bonus typically results in the bonus being forfeited. If you believe a bonus was removed in error, contact [email protected] with your account details and the bonus reference number.

Yes — 79db regularly runs seasonal promotions aligned with major cricket events including the Bangladesh Premier League (BPL), Indian Premier League (IPL), and ICC T20 World Cup. These promotions may include deposit match bonuses, free bet credits, cashback offers on cricket wagers, and prize draws for top bettors during the tournament. 79db also offers event-aligned promotions during Eid, Pohela Boishakh, and other cultural moments popular across Bangladesh. Keep an eye on your registered email and the promotions section of the site for current offers.

No. 79db is strictly for adults aged 21 years and above. This is a non-negotiable policy. Every player must complete KYC verification by submitting a government-issued ID confirming their date of birth before any withdrawal is approved. Any account determined to belong to a person under the age of 21 is immediately and permanently closed, and any deposited funds are returned through the original payment channel. Parents and guardians in Bangladesh are encouraged to use parental control and internet filtering software to prevent minors from accessing gambling platforms on shared or family devices.

All responsible gaming tools on 79db are accessible from your account settings under the Responsible Gaming section. To set a deposit limit, navigate to Account Settings → Responsible Gaming → Deposit Limits and choose a daily, weekly, or monthly cap in BDT — the limit takes effect immediately. To activate self-exclusion for a period of 6 months to permanent closure, go to Account Settings → Responsible Gaming → Self-Exclude, or email [email protected] with the subject line "Self-Exclusion Request." All tools are free of charge and available to every player at any time without judgment.

If gambling is causing stress, financial pressure, or affecting your relationships, the most important first step is to reach out — and 79db is here to help. Email our responsible gaming team at [email protected] with the subject line "Responsible Gaming Help." We are available 24/7 and all conversations are handled with complete confidentiality and zero judgment. You can also immediately activate a time-out or self-exclusion from your account settings to create distance from the platform while you seek additional support. Please visit our dedicated Responsible Gaming page for full guidance, self-assessment tools, and more resources.