Player Wellbeing

Play Smart. Stay in Control.

At 79db, responsible gaming is not an afterthought — it is a core commitment. We provide every player in Bangladesh with the tools, knowledge, and support needed to keep gaming a safe, enjoyable experience.

21+ Only Deposit Limits Self-Exclusion Time-Out Tools 24/7 Support

Gaming Should Be Fun — Not a Financial Burden

79db is Bangladesh's trusted online gaming platform, and we take our responsibility to players seriously. Gambling, when approached with clear limits and a healthy mindset, is an entertaining leisure activity enjoyed by millions across Dhaka, Chittagong, Sylhet, and beyond. However, we also recognise that for a small number of players, gambling can become problematic. That is why every 79db account comes with a full suite of responsible gaming tools available to use at any time — no questions asked.

Our Responsible Gaming framework is built on four pillars: awareness, control, prevention, and support. We believe informed players make better decisions. We believe control over your own spending and time is a right, not a privilege. We believe early intervention prevents real harm. And we believe every player deserves compassionate, judgment-free support when they need it most.

This page explains the tools and policies 79db has in place, what warning signs to watch for, how to conduct a quick self-assessment, and how to reach out if you or someone you know needs help. All features described here can be activated instantly through the 79db platform or by contacting our support team at [email protected].

Please remember: the 79db platform is strictly for adults aged 21 years and above. If you are under 21, you must not register or use the platform. If you are a parent or guardian in Bangladesh, we encourage you to install parental control software to prevent minors from accessing gambling content on shared devices.


Built-In Controls, Available 24/7

Every tool below is available free of charge to all 79db players. Access them via your account settings or by contacting our support team at any hour.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be reduced instantly but require a 24-hour cooling period to increase — keeping impulsive spending in check.

Session Time Limits

Define how long a single gaming session can last — for example, 30 minutes, 1 hour, or 2 hours. When your session time is reached, the platform will alert you and prompt you to take a break. This helps prevent long, unplanned gaming stretches that can creep up on even the most disciplined players.

Time-Out / Cool-Off

Take a short break from 79db without permanently closing your account. Time-out periods are available from 24 hours up to 6 weeks. During a time-out, your account is fully suspended — no deposits, no bets, and no marketing communications. Your account and balance are safely preserved.

Self-Exclusion

If you feel you need a more significant break, self-exclusion lets you close your 79db account for a defined period (minimum 6 months) or permanently. Once self-exclusion is activated, it cannot be reversed until the chosen period expires. All marketing will stop immediately and your account will be inaccessible.

Loss Limits

Cap the total amount you are willing to lose over a set period. Once your loss limit is reached, further wagers are blocked for the remainder of that period. This tool is particularly useful for sports betting players during high-frequency events like the BPL, IPL, or T20 World Cup matches.

Activity Statements

Request a detailed statement of your gaming activity — deposits, withdrawals, bets placed, wins, losses, and time spent on the platform. Reviewing your activity statement regularly is one of the most effective habits you can build to maintain an honest, clear view of your gambling behaviour.


21+

Strictly for Adults Aged 21 and Above

79db operates exclusively for adults. Players must be at least 21 years of age to register, deposit, or wager on the platform. During the KYC verification process, all players are required to submit valid government-issued identity documents confirming their date of birth. Any account found to belong to a person under 21 will be suspended immediately and all funds returned through the original payment method. If you suspect a minor is using the 79db platform, please notify us without delay at [email protected]. Parents and guardians in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh are encouraged to use internet filtering tools to restrict access to gambling sites on family and shared devices.


When Does Gambling Become a Problem?

Problem gambling does not always look obvious. Below are common warning signs that may indicate gambling is shifting from entertainment to a harmful habit. If you recognise several of these in yourself or someone close to you, it is time to seek help.

Chasing Losses

Placing increasingly larger bets to try to recover money already lost, rather than accepting losses as a normal part of gambling.

Concealing Behaviour

Hiding the amount of time or money spent gambling from family members, friends, or colleagues out of embarrassment or fear of judgment.

Mood Dependency

Feeling anxious, irritable, or restless when not gambling, or using gambling as a primary coping mechanism for stress, boredom, or negative emotions.

Borrowing to Gamble

Taking loans, borrowing from friends or family, or using credit cards to fund gambling activity — especially when basic living expenses are being compromised.

Loss of Time Awareness

Spending far more time gambling than originally intended, repeatedly failing to stick to self-imposed time limits, or losing track of time entirely while playing.

Neglecting Responsibilities

Gambling interfering with work, study, family commitments, or social relationships — choosing to gamble instead of attending to important daily responsibilities.


Take a Moment to Check In With Yourself

Answer the following questions honestly. If you answer "yes" to three or more, we strongly recommend activating one of our player protection tools or speaking with our support team.

Responsible Gaming Self-Check

1

Have you ever spent more money on gambling than you planned to in a single session?

2

Have you ever borrowed money or sold personal belongings in order to fund your gambling?

3

Do you find yourself thinking about gambling frequently, even when you are not playing?

4

Have you ever tried to reduce or stop gambling but found it difficult to do so?

5

Has gambling caused arguments, tension, or concern among your family members or close friends?

6

Do you gamble to escape from problems, stress, loneliness, or difficult feelings rather than for entertainment?

7

Have you ever continued gambling in an attempt to win back money that you had already lost?

8

Have you felt the need to hide or minimise how much you gamble from people you care about?

If You Answered "Yes" to Three or More Questions

This does not mean you have a gambling disorder — but it does suggest that gambling may be causing some stress or harm in your life. We strongly encourage you to activate our self-exclusion or time-out tools immediately, and to reach out to our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, and all conversations are handled with complete confidentiality and zero judgment. Taking the first step is the hardest part — we are here to help.


Activating Your Protection Tools

Here is how to put each responsible gaming feature to work on your 79db account. All tools take effect immediately or within 24 hours as noted.

Setting Deposit Limits

Log in to your 79db account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose a daily, weekly, or monthly cap in BDT. Your chosen limit applies immediately. To lower your limit, the change is instant. To raise your limit, there is a mandatory 24-hour reflection period before the new limit activates — giving you time to reconsider.

Instant Reduction

Activating a Time-Out

Go to Account Settings > Responsible Gaming > Take a Break. Select your preferred time-out duration: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. Your account is suspended immediately. You will not receive any promotional emails during this period. When the time-out expires, you will receive a notification before your account is reactivated.

Immediate Effect

Requesting Self-Exclusion

Self-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently. To activate, go to Account Settings > Responsible Gaming > Self-Exclude, or email [email protected] with the subject line "Self-Exclusion Request". Once confirmed, your account is locked and cannot be reopened until the exclusion period has fully elapsed. All marketing stops immediately.

Minimum 6 Months

Reviewing Activity Statements

At any time, you may request a full activity statement covering any date range. Go to Account Settings > My Activity, or email support with your preferred date range. Statements are provided in clear, readable format and include net win/loss totals, time spent per session, and a breakdown of deposits and withdrawals via bKash, Nagad, Rocket, and other payment methods.

Available On Request

Responsible Gaming FAQ

Quick answers to the questions players ask most often about staying in control on 79db.

No. Self-exclusion is a firm commitment to your own wellbeing. Once activated, it cannot be reversed until the full exclusion period has expired. This design is intentional — it removes the temptation to cancel in a moment of impulse. After the exclusion period ends, a 7-day review window begins before your account is reactivated.

Your account balance is fully preserved throughout any time-out or self-exclusion period. Upon successful identity re-verification at the end of the exclusion term, your remaining balance can be withdrawn via your registered payment method (bKash, Nagad, Rocket, or bank transfer). No funds are forfeited due to a responsible gaming break.

Reductions to deposit limits take effect immediately — the moment you confirm the change, the lower limit is enforced. Increases to deposit limits are subject to a mandatory 24-hour waiting period. This cooling-off delay is a deliberate design choice to protect players from impulsive decisions during a high-energy session.

No. All marketing and promotional communications — including SMS alerts, email newsletters, bonus notifications, and BPL or IPL match reminders — are suspended immediately when a time-out or self-exclusion is activated. This applies across all communication channels associated with your 79db account.

Yes, absolutely. Every player is required to complete KYC verification, which includes submission of a government-issued ID document (National ID card or passport) that confirms date of birth. Any account identified as belonging to a person under the age of 21 is permanently closed without exception, and any deposited funds are returned through the original payment channel.

Our dedicated support team is available 24 hours a day, 7 days a week — including Eid holidays and BPL match nights. Email us at [email protected] with the subject line "Responsible Gaming Help" and a member of our team will respond promptly. All responsible gaming conversations are treated with strict confidentiality.

Ready to Play? Keep These Tools Close.

79db offers cricket betting, live casino games, slots, and more — all in BDT, for adults aged 21 and above. Set your limits before you start, and enjoy the experience knowing your wellbeing is always our priority.

21+ Only · Play Responsibly · Gambling involves risk