79db Privacy Policy

1 Introduction

This Privacy Policy ("Policy") sets out how 79db ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "the Player", "the User") who access or use the 79db online gaming and sports betting platform, accessible at 79db.io.

79db is committed to handling your personal data with transparency, integrity, and care. We recognise that privacy is a fundamental right, and we have built our data practices around the principle that your information should only be used in ways that are fair, lawful, and necessary for the delivery of a safe and reliable gaming experience.

This Policy applies to all personal data collected via the 79db website, any associated mobile applications, our customer support channels, and any other means through which you interact with 79db. It should be read in conjunction with our Terms & Conditions, available at /terms-conditions, which also govern your use of the Platform.

By creating a 79db account, making a deposit, placing a bet, or otherwise using the Platform, you confirm that you have read and accepted this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue your use of the Platform and may request account closure by contacting [email protected].

2 Data We Collect

79db collects personal data through several channels in the course of operating the Platform. The categories of personal data we may collect include, but are not limited to, the following:

You are not obligated to provide all categories of personal data. However, certain data — particularly identity data, contact data, and financial data — is required for us to operate your account and process transactions. Failure to provide this information will prevent us from offering you access to the full range of 79db services.

3 How We Use Your Data

79db uses your personal data only for legitimate, defined purposes. We will never use your data in ways that are incompatible with the purposes described in this section. Our primary purposes for processing your personal data are as follows:

• Account management: To create and maintain your 79db player account, including authenticating your 79db Login, managing your account settings, and communicating important account-related notifications.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records for your account.
• Identity and age verification: To verify that you meet the 79db eligibility requirements, including confirming that you are aged 21 or above, in compliance with our responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other forms of abuse on the Platform.
• Legal and regulatory compliance: To fulfil our obligations under applicable laws, including anti-money-laundering (AML) requirements, record-keeping obligations, and responses to lawful requests from competent authorities.
• Customer support: To respond to your enquiries, resolve complaints, process responsible gaming requests (such as self-exclusion or deposit limits), and generally provide assistance when you contact us.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, content, and user experience of the 79db platform.
• Promotions and communications: To send you promotional offers, seasonal bonuses (such as Eid or BPL promotions), and relevant platform updates — where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting [email protected].

4 Legal Basis for Processing

79db processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to fulfil our contractual obligations to you as a registered player — for example, processing your deposits and withdrawals, maintaining your account, and settling bets.
• Legal obligation: Processing that is required for us to comply with applicable laws and regulations — for example, identity verification and AML record-keeping.
• Legitimate interests: Processing that is necessary for our legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms — for example, fraud detection, platform security, and platform analytics.
• Consent: Processing that is based on your freely given, specific, and informed consent — for example, sending you promotional emails or using non-essential cookies. Where we rely on consent as a legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

79db does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment processors: We share necessary financial data with payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners) solely to process your deposits and withdrawals. Each payment partner operates under its own privacy and security standards.
• Identity verification providers: We may share identity data with third-party KYC verification service providers to authenticate your identity and confirm your eligibility to use the Platform.
• Technology and infrastructure providers: We work with service providers who assist in hosting, operating, and securing the 79db platform. These providers access personal data only to the extent necessary to perform their contracted services and are bound by strict data-processing agreements.
• Game studio providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens or player identifiers) necessary to deliver their games within the 79db platform. They do not receive your full identity or financial data.
• Law enforcement and regulatory bodies: We will disclose personal data to competent authorities, courts, or regulators when required to do so by applicable law, court order, or lawful investigative request — including in the context of AML investigations or fraud inquiries.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of 79db's assets, your personal data may be transferred to the acquiring entity. We will notify you via email or in-platform notice before such a transfer takes effect and before your data becomes subject to a different privacy policy.

6 Cookies & Tracking Technologies

79db uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow us to recognise your browser, maintain your session, and gather analytical data about how the Platform is used.

The categories of cookies used on the 79db platform are as follows:

• Essential cookies: These cookies are strictly necessary for the Platform to function. They enable core features such as secure 79db Login sessions, account authentication, and the processing of transactions. These cookies cannot be disabled without impairing Platform functionality.
• Analytical cookies: These cookies help us understand how visitors interact with the Platform by collecting aggregated, anonymised usage data — for example, which pages are visited most frequently and how long sessions last. We use this information to improve the Platform's content and performance.
• Functional cookies: These cookies remember your preferences (such as language settings and display preferences) to provide a more personalised experience on the Platform.
• Marketing cookies: Where you have provided consent, we may use cookies to deliver relevant promotional content and to measure the effectiveness of our marketing activities. You may withdraw consent for marketing cookies at any time.

You can manage or disable non-essential cookies via your browser settings. Note that disabling certain cookies may affect the functionality of the 79db platform. For detailed guidance on managing cookies, refer to your browser's help documentation.

7 Data Retention

79db retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law.

As a general guide, our retention periods are as follows:

• Account data and betting history: Retained for a minimum of 5 years from the date of account closure or the last transaction, in line with standard financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of submission, or longer if required by AML or other regulatory obligations applicable at the time.
• Customer support records: Retained for 3 years from the date of the most recent interaction, unless the record is relevant to an ongoing dispute, investigation, or legal proceeding.
• Technical and usage data (logs): Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual. Our data retention practices are reviewed periodically to ensure they remain appropriate and proportionate.

8 Data Security

79db implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 79db platform.
• Encrypted data storage for sensitive fields including passwords (hashed using industry-standard algorithms), national ID numbers, and financial reference data.
• Role-based access controls ensuring that 79db staff can only access the personal data necessary for their specific job function.
• Regular security audits and vulnerability assessments conducted by qualified security professionals.
• Intrusion detection systems and real-time monitoring to identify and respond to potential security threats promptly.
• Secure data centre infrastructure with physical access controls and redundant backup systems.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your 79db Login credentials confidential and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

9 Your Privacy Rights

As a user of the 79db platform, you have a number of rights with respect to the personal data we hold about you. These rights include:

• Right of access: You have the right to request a copy of the personal data 79db holds about you, together with information about how it is being used. We will respond to access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly via your account settings.
• Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request the deletion of your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after account closure, as outlined in Section 7.
• Right to restrict processing: You have the right to request that we limit the way we use your personal data in specific circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format, and to have that data transmitted to another data controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, or where your data is used for direct marketing purposes. Objections to direct marketing will always be honoured.
• Right to withdraw consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

10 Children's Privacy

The 79db platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use the 79db platform in any capacity.

If 79db becomes aware that personal data has been collected from an individual under the minimum age requirement, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 79db platform or that their data has been collected, please notify us immediately at [email protected].

79db supports the use of parental control and filtering software to prevent minors from accessing gambling content. We strongly encourage parents and guardians of households in Dhaka, Chittagong, Sylhet, and across Bangladesh to implement such controls on shared devices.

11 International Data Transfers

79db primarily serves players based in Bangladesh and processes most personal data within secure infrastructure aligned with the Bangladesh market. However, certain technical service providers and game studio partners operate infrastructure in other countries. In such cases, personal data may be transferred internationally.

Where personal data is transferred outside Bangladesh, 79db takes appropriate steps to ensure that the receiving party maintains an adequate level of data protection. These steps may include entering into standard contractual clauses, conducting due diligence on the recipient's data security practices, and ensuring that the transfer is necessary for a specific legitimate purpose described in this Policy.

79db does not transfer your personal data internationally for purposes that are not described in this Policy. If you have questions about international transfers of your data, please contact us at [email protected].

12 Third-Party Links

The 79db platform may contain references to third-party game providers or payment services whose own platforms operate independently of 79db. This Privacy Policy applies solely to the 79db platform. We are not responsible for the privacy practices of any third-party services accessed via links or integrations on the Platform.

We encourage you to review the privacy policies of any third-party services you interact with through the 79db platform — in particular the privacy notices of payment providers such as bKash, Nagad, Rocket, and Upay, as any data shared with them during payment processing is governed by their own policies.

13 Changes to This Privacy Policy

79db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered players via the email address on file or via an in-platform notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the 79db platform following the publication of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the Platform and contact us to request account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 79db handles your personal data, please do not hesitate to get in touch with our support team:

All privacy requests must be submitted in writing via email. Please include your registered account username, a clear description of your request or concern, and any relevant reference numbers to help us handle your enquiry promptly and accurately.